FAQ

Can I install my own Yale lock?
Yale locks have been specially designed for ease of installation so that the average do-it-yourselfer can approach lock installation with ease.

When installing a handleset or an entry lockset and a deadbolt on the same door take the time to align the locks so that the deadbolt locks freely when the door is shut normally.

All Yale products come with detailed installation instructions.

NOTE: Doors with pre-drilled holes contribute to ease-of-installation. If a door is not pre-drilled, it may be prudent to have a qualified vendor or installer drill and mortise the door for you.

Can one key be used for all my entry doors?
In most instances, you can have all your locks keyed to operate on one key, so you do not need to carry a huge bunch of different keys! A locksmith, the installer, or the dealer from whom you purchase your lock will be able to advise you on this.

How do I determine the handing of a door?
The handing of a door is always determined by facing the exterior of a door.

•If the hinge is on the left side of the door, the door is left handed (LH).
•If the hinge is on the right side of the door, the door is right handed (RH).

When ordering a handed product, specify LH or RH. Not all products are handed; only specify handing when required.

How long is my guarantee?
The length of guarantee depends on the Yale product you have. It can be found on the packaging of the product. In the unlikely event of your Yale product failing as a result of defective materials or design, Yale will provide a free replacement. If you purchased the product within the specified guarentee of the packaging, you may contact us for a warranty claim.

Please note, it is a condition of this guarantee that your Yale product:

•has been correctly installed and maintained in accordance with Yale's installation and maintenance instructions provided to you at the time of purchase.
•has not been modified in any way.

This guarantee does not apply to mechanical faults caused wilfully or negligently, or to the surface finish of your Yale product. Defects caused by products being otherwise operated, maintained, repaired or altered improperly or contrary to our instructions are not covered by the guarantee.

Yale's only liability in respect of your Yale product failing to perform due to defective materials or designs is to provide a free replacement. Yale will not be held liable for any other losses incurred by you arising from your product failing whether such losses are direct or indirect or consequential.

What can I use to clean my Yale lock?
Do not use solvents or abrasive cleaners on any components as this will destroy the protective clearcoat finish and void the guarantee.

Please use a water dampened, soft cloth to remove fingerprints.

A mild soap solution applied with a soft cloth will remove oil or accumulated dirt build-up.

Note: Avoid products that state on the label that they remove tarnish and rust or that they contain acids or caustic agents.

What do I need to make a claim?
Please keep your guarantee and proof of purchase safe. Proof of purchase must be submitted when making a claim under this guarantee and all claims must be submitted within two months of you discovering the fault of your Yale product.

What tools will I need to install a Yale lock?
Most locks require only a Phillips head screwdriver for installation.

A handleset will require a drill and drill bit in addition to the screwdriver.

Please refer to the Installation Sheet supplied with the lockset to make sure you have all the necessary tools.